Privacy Policy
Introduction
When you visit getscanfit.com, information about you is collected. This information is used to improve our website, personalize content, and increase the relevance of advertisements shown to you.
If you do not wish for information to be collected, you can delete your cookies and discontinue use of the website.
Below we explain what information is collected, why it is collected, and which third parties may have access to it.
Cookies
This website uses cookies, which are small text files stored on your computer, smartphone, or other device.
Cookies are used for:
— recognizing your device
— remembering your settings
— website analytics
— improving user experience
— measuring marketing performance
— delivering relevant advertising
Cookies cannot contain harmful code such as viruses.
You can delete or block cookies in your browser settings. Please note that blocking cookies may affect website functionality.
Personal Data
General Information
Personal data is any information that can be used to identify you.
When you use our website, we may collect and process the following types of information:
Device and usage data may include:
— device type (computer, tablet, smartphone)
— IP address
— browser type
— geographic location
— pages visited and interactions
If you provide information voluntarily, we may also collect:
— name
— address
— email address
— phone number
— payment information
— purchase history
This typically occurs when you place an order, sign up for a newsletter, create an account, or contact customer support.
Purpose of Data Processing
Your information may be used for:
— processing and delivering your orders
— providing customer support
— sending order confirmations and updates
— improving our products and services
— analyzing website usage
— preventing fraud
— marketing and advertising where permitted by law
Processing of Health Data (Scanfit App & Devices)
When using the Scanfit app and connected devices, certain health-related data may be processed.
This may include:
— weight
— body fat percentage
— muscle mass
— BMI
— body age
— heart rate
— visceral or subcutaneous fat analysis
These data are processed only with your explicit consent and are used solely to provide health insights and personalized analysis.
Apple Health Integration
If enabled, your data may be synchronized with Apple Health.
This requires explicit consent within the app, and you can disable synchronization at any time.
Third-Party Services
We use trusted third-party providers to operate our services. These may include:
— Firebase (Google) – infrastructure and analytics
— Mixpanel – product analytics
— RevenueCat – subscription management
— Superwall – subscription management
— payment providers – payment processing
— logistics providers – delivery services
Some providers may process data outside the European Union. When this happens, we ensure GDPR compliance using Standard Contractual Clauses (SCC) and other safeguards.
Customer Service with an AI Assistant
When you write to us by email, in the chat on our website, on Facebook or on Instagram, your message is answered by Hestia, our own AI assistant. Hestia reads your message, looks up what it needs on your account and writes a reply. A member of our customer service team can take over at any time, and you can always ask to speak to a person.
What the assistant uses
To answer your question, Hestia may look up:
— your account and the profiles you contacted us from (email, Facebook, Instagram)
— your orders, deliveries and returns
— your app subscription
— your Scanfit scale measurements, including health data such as weight and body composition
About health data: the AI assistant may read your measurements in order to understand and answer your question. The values are never written in the reply to you, in our logs, or in internal messages to our staff.
Processors
— Anthropic: your message and the lookups needed to answer it
— OpenAI: the same, if Anthropic cannot answer
— Microsoft 365: email to and from customer service
— Meta (Facebook, Instagram): messages you send via Facebook and Instagram
— Slack: one internal message per conversation, without your measurement values
— Google Cloud: storage of the conversation (Firestore)
— Shopify: your orders and customer details
— RevenueCat: the status of your app subscription
— Linear: a bug report to our developers if your problem is caused by a fault on our side. It describes the problem in our own words, without your contact details and never with your message word for word
— Intercom: the chat on our website, until Hestia takes it over
None of them may use your data to train their own AI models or for any other purpose of their own. The AI providers may keep a short-term safety log for up to 30 days to prevent abuse.
How long we keep the conversation
We keep conversations and the related customer details so we can help you if a problem with your product comes back. Our scales are often used for many years. The data is deleted 3 years after your most recent activity with us (a conversation, an order or use of the app), or when you delete your account.
When your data is deleted
If you delete your account, we remove your Hestia customer record, your conversations, messages and the related logs. If you don't have an app account, we delete your data within one month of your request.
A few copies are held by others and deleted under their own rules:
— the internal message in our Slack (holds no measurement values)
— the email in our Microsoft 365 mailbox
— the message in Facebook's and Instagram's own inbox
— the AI providers' safety log
Your rights
You can always ask for access, correction or deletion, and ask for a conversation to be handled by a person instead of the AI assistant. Write to kundeservice@scanfit.dk.
Data Retention
We store personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
When data is no longer necessary, it will be securely deleted or anonymized.
Data Sharing
We may share information with trusted partners who help operate our website, app, and services.
These partners process data only on our behalf and are not allowed to use it for their own purposes.
Personal information such as name and email will only be shared when necessary to provide our services or when you have given consent.
Your Rights
Under the GDPR you have the right to:
— access your personal data
— correct inaccurate information
— request deletion of your data
— restrict processing
— request data portability
— withdraw consent at any time
To exercise your rights, contact us at:
support@getscanfit.com
Complaints
If you believe your personal data is being processed unlawfully, you have the right to file a complaint with your local data protection authority.
Data Controller
SCANFIT ApS
Fruerhøj 28
2970 Hørsholm
Denmark
Phone: +45 32 73 71 23
Email: support@getscanfit.com
Website: https://getscanfit.com